The Quality Pocketbook by Anthony Mitchell
Business Book Review - 4 Stars
The Pocketbook series of books are small books presented in a note form and with plenty of diagrams and white space and are designed to present the key ideas quickly and simply.
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The Goal by Eliyahu Goldratt and Jeff Cox
Book Review Rating - 5 Stars
"The Goal: A Process of Ongoing Improvement" is an absolute classic book for anyone who is concerned with improving the performance of a manufacturing business or with process improvement in general.
First published in 1984 this book introduced the world to the Theory of Constraints and how much of the focus on improvement is misguided at best and wrong at worst.
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Reaching The Goal by John Arthur Ricketts
Book Impression
The full title of this book is "Reaching The Goal: How Managers Improve A Services Business Using Goldratt's Theory Of Constraints".
First Impressions of Reaching The Goal
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Breaking The Bottleneck! 10 Profitable Ways To Make The "Theory Of Constraints" Work in Services by Neil R Jamieson MA MBA
Book Impressions
I am working on something in particular so I have ordered a big group of business books including Breaking The Bottleneck by Neil Jamieson and I thought I would start splitting my review into two elements:
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"Zap the Gaps!" by Kenneth H. Blanchard, Dana Robinson and Jim Robinson
Book Summary Review
"Zap the Gaps! Target Higher Performance and Achieve It!" by Kenneth H. Blanchard, Dana Robinson and Jim Robinson follows the standard Ken Blanchard approach started with the One Minute Manager books.
A short simple story which can be read quickly but contains powerful messages about how to improve some aspect of a business. This time it is about the issue of resolving problems.
The story is based in a call centre with a stark message from the boss - improve or we lose our jobs.
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