iLearning Global

Customer Service Don Clark

I watched the Dan Clark video presentation on Customer Service on the ilearningglobal.tv portal today and I must admit that I didn't get it.

Dan Clark is certainly a passionate speaker- a little too evangelical for my tastes - and while he said that you can't divorce sales from customer service - I agree entirely - I didn't get the customer service ideas and tips that I was hoping for.

He tells two stories.

The first is about an insurance salesman paying out checks to the families of 9/11 victims and the second about a school teacher creating a bond with a pupil in a rock band.

Interesting messages - I just don't see what they have to do with customer service.

That's The Great Thing About iLearning Global

Accept that you are not going to gel with every presenter, just as every person you meet doesn't become your best friend.

Even at this early stage there are four other videos about customer service from other people including Tony Alessandra Customer Loyalty

I recommend you look at ilearningglobal.tv and but at ilearningglobal.biz    

Alternative Training to iLearning Global

Alternative Training to iLearning Global

I withdrew from iLearning Global but I have been a member of Simpleology for about three years. There is some excellent training.

The website undersells the benefits. Joining Simpleology is strongly recommended for anyone with a business. Start with the Simpleology 101 course and the excellent best selling marketing book The Irresistible Offer now available FREE.

Customer Loyalty Tony Alessandra

Just watched the HD video on Customer Loyalty by Tony Alessandra.

He explained his ideas of the four stairs of customer loyalty - although it is a bit of a cheat as it starts with identifying prospects.

This is just the message I try to preach on my main Business Coaching blog - the more you develop strong relationships with your best customers, the better your business becomes.

This is not a long video Tony Alessandra but he talks about each of the four steps and then explains the Ultimate Question.

I have a problem with the word ultimate - but it is a great question which helps you to identify your customers and decide how you need to be responding.

At the end Tony explain the four skills you need to master to climb the customer loyalty stairs.

My Thoughts on Tony Alessandra and Customer Loyalty

Good stuff.

Inspiring, well presented and easy to put into action.

It's not difficult to ask customers one question is it?

Find Out More About iLearning Global

Tony Alessandra is pnly one of the top training in the iLearning Global faculty which brings you the training you need, when you need it.

For more details see ilearningglobal.tv (see the free resources which lets you try iLearning Global for yourself) and ilearningglobal.biz (if you want to join, you sign up at the second site)       

Alternative Training to iLearning Global

I withdrew from iLearning Global but I have been a member of Simpleology for about three years. There is some excellent training.

The website undersells the benefits. Joining Simpleology is strongly recommended for anyone with a business. Start with the Simpleology 101 course and the excellent best selling marketing book The Irresistible Offer now available FREE.