Internet training company Simpleology offer a new Voice of the Customer Cashmap series of process maps to show you how you can discover what the customer really thinks, step by step.
Voice of the Customer Cashmap
You get the top level Voice of the Customer Strategy cashmap free when you have a Simpleology account (free to join and it has some great training resources including a very effective time management system)
In this video, Brad Semp, Founder of Cashmap Systems explains why you need the Voice of the Customer cashmaps.
The beauty of the cashmap process is that it shows you step by step what needs to be done to implement a system or tactic - in this case capturing the voice of the customer so you can tune into what your customer is saying about you, thinking about you, your products and your competitors.
Voice of the Customer Cashmap
To see the other Cashmaps available from Simpleology please see Cashmaps Complete List
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