This week Kilostate, an estate agents in London calls out to our intrepid heroine, Ruth Badger in the TV programme Badger or Bust.
This two branch estate agent has one good branch, one that is going badly wrong and facing closure unless Ruth could turn it around within six weeks.
I don't know much about estate agents, but like the double glazing company last week, there is a certain stereotype associated with the trade.
Once again the stereotype goes out of the window as people muddle on.
The branch was a shambles.
Four staff handling 15 properties which some of the staff didn't know, as proven when Ruth had house inspections from each of the sales people.
To put the 15 properties into perspective, they called on a rival who dismissed Kilostate and said that they handled 130 properties with 7 people.
No wonder Kilostate were struggling.
But it got worse.
Any business with a shirt-front in a road with shops should have a good awareness level. Not Kilostate as Ruth demonstrated with pavement interviews.
"Where's the nearest estate agent?" she asked standing close to the offices and was directed to other agencies.
The team designed a leaflet and a doorstep campaign started. Ruth certainly gets action and the three sales people came back with 117 leads between them.
It just showed what could be done with some focused effort, a target and an incentive.
Unfortunately the visible performance board was controversial.
For me it's essential that people know how they are performing and how the business is performing. If that creates some competitive pressure between the staff, then even better.
But the staff didn't like it. There was confusion on what should be shown. They wanted to keep their own measures private. The branch manager didn't provide clear leadership so the white-board wasn't completed.
After working with the business for a week, being away for a week and then coming back, Ruth put them back on the right path.
One month later she returned again, to be greeted on her drive to the office by a much higher visibility of Kilostate boards.
This time her intervention has been successful and it shows what a forceful, determined outsider can do.
Ruth Badger's style won't work everywhere and I hope that people don't think that we all behave in the same "I am right, you are wrong way".
But even at the end I was puzzled?
The branch had an uninspiring manager but where were the owners?
Where were the lessons from the successful branch?
Why did this company need to send for "the Badger?"
The programme is repeated again on Sky 3 on Saturday. It's well worth watching.