KPI or key performance indicators needed to be designed uniquely for each business.
What you choose will depend on:
- The type of business it is
- The objectives of the business
- The strategies used to reach the objectives.
There are a number of basic mistakes businesses make with KPI:
- Not having enough
- Having too many
- Not doing anything about the underlying performance shown by them
Their purpose is to concentrate the attention of the business owners and senior management on the few things that really matter.
KPI should then cascade down a business so that each line manager, supervisor and works team have their own indicators of performance to show them what's god and what's not so good.
KPI Articles On My Business Coaching Blog
Other Articles That Will Help You Find And Use The Right Key Performance Indicators
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