"E Myth Mastery: The Seven Essential Disciplines for Building a World Class Company" by Michael E. Gerber can be seen as the follow up to his classic The E Myth Revisited."
I was going to review his new book "Awakening The Entrepreneur Within" but after reading it, I have realised that Michael Gerber is on a voyage and I can't comment on the new book until I have explained my thoughts about "E Myth Mastery."
The E Myth Story So Far
In "The E Myth Revisited" Michael Gerber explains why most small businesses don't work as they should.
Most businesses start when someone who is working in a business has an entrepreneurial seizure and says "This is crazy. I shouldn't be working for him. I know more about doing the real work than him but he goes home with the profit, lives in the big house and drives the fancy car. I can do that."
Unfortunately the person is a technician and knows exactly how to do the work of a technician but little about the work of a manager controlling the business and managing the team and nothing about the business building skills needed to be an entrepreneur.
The technician finds a few customers but carries on preferring to do the technician's work being is busy, busy, busy with the work of the other roles piled on top but never getting done to the right level.
It's a classic case of being too busy working IN the business to work ON the business.
Meeting Sarah From All About Pies
The book starts with Sarah, the role model from "The E Myth Revisited", ten years after her business had been transformed. Only it hadn't been transformed because Sarah hadn't been changed. She was still a small business owner at heart.
Sickly, Syrupy Writing
Many parts of this book are excellent and I have given copies to clients and recommended that others buy it but I must warn you that the biggest drawback is the sickly writing style which makes the audio version of "E Myth Mastery" completely unlistenable.
Michael Gerber seems to think that he is Barbara Cartland writing bad romantic fiction. To make my point I opened the book at random and found this on the first page I tried (page 71).
"Her face was bright, flush with life, her eyes clear and excited, her smile beaming. We hugged each other like old, old friends do, and spoke each other's names..." Yuck!
There is no place for this type of nonsense in any business book that intends to be taken seriously as much of E Myth Mastery deserves to be.
Unless you want more of this rubbish do not buy the E Myth Mastery audio program because you even miss out on the compensating good stuff.
The Seven Disciplines
The good stuff is that Michael Gerber draws on the Seven Disciplines covered in the full E Myth Mastery business coaching program which costs thousands of dollars for businesses to work through with an E Myth coach. I know because I am one of the thousands of people who have bought it.
The seven disciplines are:
- Enterprise leader
- Marketing leader
- Financial leader
- Management leader
- Client fulfilment leader
- Lead conversion leader
- Lead generation leader
You get the actual text from a selection of the E Myth Mastery workbooks together with details of a website where you can download the E Myth form templates to work through.
While I may not agree with everything written in E Myth Mastery, what you do get is outstanding provided you are prepared to work through it.
Michael Gerber believes in systemisation and letting the system carry the strain so that the coaching can be done by less experienced employees. This effectively means a system which helps and encourages the business owner to find their own answers across the seven disciplines. There is plenty of general business theory which you will see as I describe each discipline in more detail.
The Enterprise Leader
The real book starts on page 71 although there are one or two nuggets of enlightenment within the opening section which makes it worth quickly scanning. It also sets the scene as the conversation/love-in with Sarah continues throughout the book to introduce each new discipline.
You get introduced to the five essential skills of leadership - concentration, discrimination, organisation, innovation and communication which I can't argue with.
The Business Plan That Always Works
This is basically the heart centred plan based on fulfilling a meaningful vision rather than the head based logic of what you think your financial backers need to see.
There is a lot of sense here which echoes my own views that too many business plans are not worth the paper they are written on, let alone the hours spent preparing and reviewing them.
Pillar 2 of my Eight Pillars of Business Prosperity starts with your vision and moves it down to how you are going to spend your time taking action.
Business Quantification
No arguments from me here either. Your Key Numbers is pillar 1 of my Eight Pillars. If you want to improve and achieve, you have to know where you are starting from and how you are performing as you try new things.
The Marketing Leader
Pillar 3 of my Eight Pillars is your marketing position in the competitive world and the discipline of the marketing leader looks at the same issues.
Your Most Probable Customer
You get introduced to customer demographics - who, what, where - all essential to know if you are going to correctly target your most likely customers.
Customer Perceptions and Behaviour
This one section is worth at least five times the price of the book and why I spend all that money on the E Myth Mastery program. I hoped to learn more but it's all here in the E Myth Mastery book.
This section introduces you to the idea of understanding how your customers think and make decisions - the art and science of psychographics.
I have been fascinated by the idea of how customers make buying decisions and weigh up the value they receive from buying and compare it against the price they pay for more than ten years. While I have read much about customer value, this was the first time that the term psychographics entered my brain and stayed there.
As I expand my thoughts about being a customer focused entrepreneur you can expect much more on this blog about this subject but the E Myth Mastery book is a superb introduction.
I have been reading marketing books for over twenty years and achieved a distinction in my MBA because I was a swot and love reading about business. I have never seen the logical/emotional parts of the purchase decision better or more comprehensively explained.
In fact the marketing books tend to emphasise the rational side of the decision, perhaps because it is an academic subject and perhaps because logic can be measured.
It is only in the sales training books and audios that I have found the idea that customers buy emotionally.
The basic explanation of the conversation that goes on in your brain included here is excellent although I do have some reservations with where Michael Gerber takes it.
There are some profound issues here and in trying to systematise, you can lose some of the subtle nuances which make all the difference.
Basically there are various influences on the unconscious mind like people's perceptions of themselves and their situation. It defines their reality which when combined with their motivations and drives goes a long way to explaining their behaviour.
The buying decision itself is a conversation between their gratification preference (emotional desires going straight to the subconscious) and their purchase preference (logical justifications for the purchase) which are bounded by subconscious associations.
This really is great material if you want to spend a few hours trying to put yourself in the shoes of your typical customers and try and work out how they think and look at the world.
If you can't be bothered then it won't appeal to you as much but the more you try to understand, the more you confirm your theories through observation and conversation. The more you actually understand, the more your marketing campaigns cut through the clutter like a laser beam and that means better results for lower cost.
Positioning and Differentiating Your Business
As any business student will tell you, the more you differentiate your business away from your competitors in ways that customers value, the more successful your business will be.
Again the contents of this section are great.
Financial Leader
I found this section interesting from two aspects
- By qualification I am a chartered accountant so I find money issues easy so it was fascinating to read the insights about how many business owners fear dealing with money issues because it all seems so complicated and intimidating.
- Michael Gerber was in financial trouble. He had told this story before in "The Power Point" but the business that became E Myth Worldwide effectively over-traded. They thought they were doing well. The top line was growing but the cash position was desperate and at one stage it looked like the business may have collapsed.
If you feel intimidated by money and the idea of talking to your accountant and/or bank manager, then I am sure that this chapter will resonate. You will find comfort that even a business great like Michael Gerber has struggled with financial control.
Getting You On the Right Path
An explanation of the financial model of the business is provided including some pricing calculations.
Maximum Cash
Critical cash control ideas.
I wrap all this up in my Pillar 1 on Key Numbers.
Management Leader
Creating A High Performance Environment
This is about building the culture of the business to achieve your vision, starting with self management.
I pick this up in Pillar 7 about leading your team together with the self management issues in Pillar 2 from vision to action.
Operations Manual
One of the ideas that Michael Gerber is most famous for is systematising the business and creating a franchise prototype, even if you have no intention of franchising. In this section he explains how to set up your operations manual.
This comes through in my Pillar 8 systematising your business.
Client Fulfilment Leader
This is effectively your operations and how you meet the promises made to your customer before they decided to buy.
Your Client Fulfilment Baseline
This is back to knowing your key numbers for your business processes connected with client fulfilment.
There are basically three processes:
- The production process
- The delivery process
- The customer service process
If you buy rather than make, your purchasing process would be your production process - how you actually obtain what you sell.
The delivery transfers the value to the customer which is easy to understand for physical goods. For services, production and delivery may be combined eg hairdressing.
The client service process is everything you do above the bare minimum of producing and delivering.
I pick this up in my Pillar 6 turning one time buyers into repeat buyers.
Systems Innovation
Michael Gerber walks you through the E Myth systems improvement process which you may find basic if you have been involved in big process improvement projects but could be a revelation if you haven't seen any systematic process improvement methods.
Pillar 8 again for me, systematising your business also includes improving the underlying processes.
Lead Conversion Leader
Lead Conversion
This is basically the selling process. Marketing has produced a lead from your advertising, your direct mail, your website... but the prospect hasn't bought anything yet. This takes you through a nice simple generic consultative selling system. No complaints there from me.
On my approach, this is all about Pillar 5 sales lead conversion.
Client Re-Conversion
This deals with the persuading one-time customers to buy again by developing great relationships.
My pillar 6 here, increasing the lifetime value of the customer.
Lead Generation
Channels reaching your target market
To buy from you, your customers have to know that you exist so in this chapter Michael Gerber looks at the different ways of reaching your target customers based on where they are and what they do.
Application of Lead Generation Principles
In this section, Michael Gerber explains very concisely how you can get your message across in a ten step process.
This section on lead generation is wrapped up in my Pillar 4 Lead Generation.
Conclusion
As I have worked my way through the E Myth Mastery book I have shown you how the Mastery program fits with my Eight Pillars of Business Prosperity.
You will have seen that while the order and the way the components fit together is different. I have a preference for getting orders flowing in to make more money while Michael Gerber likes to fix the business first.
Because we seem to agree on so much you can understand why I like the core of the book and why I am happy to recommend it to clients.
The E Myth Mastery by Michael Gerber is a great resource for any small business owner looking to improve their business. It is not the whole story and effectively serves as a long lead generation technique for the full E Myth Mastery program.
I would buy "The E Myth Revisited" book first because that helps to set the scene but "E Myth Mastery" is a much more practical book, especially when you download the worksheets from the website.
I can't forgive it for the sugary text that is just too sickly for words and the book is docked one star from the five stars that I would have given it - so that is a four star rating from me. The book is highly recommended.
Just grit your teeth, pour yourself a brandy to settle your stomach, skim read the first section and the introductory sections for each of the seven disciplines and start learning how you can build a world class company.
You can buy the book from Amazon.co.uk or Amazon.com and I'll earn about 20p.
If you check the dotcom reviews you will see that the E Myth Mastery is certainly polarising opinions with 11 five star ratings and 11 one star ratings
Michael Gerber Is In The UK - 24 June 2008
I've announced this before on my blog but you may have missed it. Michael Gerber is making one of his rare trips to the UK in June at the DreamStart Conference at the Royal Armouries in Leeds on 24 June 2008.
Even better I have been able to negotiate a special price for the readers of my blog and email newsletter. The normal price is £99 per ticket which looks a great deal anyway to feel the special aura around a business guru like Michael Gerber. The special Your Profit Coach price is just £75 per ticket. I don't know how long this special offer will last so take this opportunity to book because I am sure the event will be a sell out.
To take advantage of this special deal, all you have to do is book the Dream Start tickets through this link and enter Your Profit Coach as the booking reference in the space provided. You will then be invoiced at the lower price.
Don't miss this chance to find out why Michael Gerber is a legend in the world of small business advisors.
Awakening the Entrepreneur Within
If you are wondering about my review of Awakening The Entrepreneur Within, I expect to publish in about a months time.
To Your Success
Paul Simister
Your Profit Coach, business coaching for customer focused entrepreneurs
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