Here's a great short video from Tony Alessandra on the Golden Rule - do unto others as you'd want done to you - and the big problem with it.
Continue reading "Golden Rule vs Platinum Rule" »
Posted at 10:43 AM in Tony Alessandra | Permalink
Here is a ten minute video from one of my favourite business speakers, Tony Alessandra, the creator of the Platinum Rule as he rages about customer service from a national airline and explains his idea about Moments of Misery.
Continue reading "Customer Service Moments Of Misery & Magic" »
Posted at 05:54 PM in Business Videos, Customer Service, Other Experts, Tony Alessandra | Permalink
customer service, moment of magic, moments of mysery, moments of truth, tony alessandra